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General Questions


RemoteDesk goes to great lengths to inform you when you are being monitored.  You are only being monitored when the large blue frame is around your screen.  The application does not access any of your personal files and it does not allow anyone remote access to your computer.

RemoteDesk’s role at remote workforce management is to highlight abnormal behavior and then present evidence to the managers to allow them to make a decision whether or not the highly behavior results in a violation of integrity policies.

You may also wish to see a list of what constitutes cheating.

No. RemoteDesk is completely automated and proctorless. There is no human on the other end who is watching you as you go about your work day.  Your session is recorded and then automatically reviewed.

To use RemoteDesk, you will need a webcam, microphone, keyboard, mouse, monitor and high-speed internet. 

A high-speed Internet connection is required to run RemoteDesk. At a minimum, an end user will need a connection with Download speeds of 512 kb/s and Upload speeds of 512 kb/s.
Note:  Please ensure that all other applications or software that might be using the internet bandwidth are not running and are turned off.